Providing Care While Further Reducing Risks – COVID-19 Update

By October 12, 2020Blog

Thank you for your continued understanding and patronage as we slowly and carefully resume business operations. After significant thought and discussion, along with the ever-changing state government mandates, federal guidelines, plus all of the veterinary-specific agencies’ regulations we are to follow, CoastView must continue to make iterations (sometimes – daily) to our COVID-19 related policies and protocols.The vast majority of these iterations do not directly affect you, but some do – and this is why we recommend that you bookmark this page in your browser.

As always, please feel free to reach out to us via phone, email, or Facebook Messenger if you don’t find answers to your questions in the below ongoing date-stamped blog.

September 29th, 2020 | COVID-19 Update:

What’s New:

Bubbles! No More Bubbles...Please.

Our two-team “bubbles” have reunited! The two-team bubble policy was implemented on April 11th in an effort to protect our staff should one staff member test positive for COVID-19 as we could still operate with half of our staff versus completely closing down the hospital for weeks at a time. Reuniting our two separate teams will help open-up appointment availability. We are now accepting new clients on a limited basis. However, as we all now know this is a dynamic and rapidly changing situation within which management may need to iterate – possibly affecting appointment availability once again. We will keep you updated. Please bookmark this page.

A Favor to Ask of You:

Of you, we ask for your continued patience with our staff during this time. If your phone call goes unanswered, please try back later. If your email or social media message goes unanswered in the timespan you’ve been accustomed to receiving a reply, please give us a little more time. CoastView hospital was not designed to operate in this manner and please know we are all doing the best we can.

A Friendly Reminder About our 100% Concierge Curbside Service:

As a reminder, the “Please Do Not Enter” signs on our front doors are still displayed and will be until further notice. For your safety, and the safety of our staff, only CoastView Vet employees are to enter our hospital. Whether you are here with your pet or are only picking up medication, food, supplies, etc., our 100% Curbside Concierge Service remains in place. See below for more specific information and protocols.

Other than what is noted above, all below stated policies and protocols remain in place here at CoastView Veterinary until further notice. If you have any questions, please give us a call, send an email, or reach out via Facebook Messenger.

June 14th, 2020 | COVID-19 Update:

What’s New:

How to Fill Your Pet’s Prescriptions

Effective immediately, we have made changes to our prescription dispensing policy which covers medications, pet food, and ancillary products. You now have three options from which to choose:

On-Site Hospital Pharmacy

When possible and in the best interest of your pet, we will continue to fill a variety of prescriptions through our onsite hospital pharmacy if:

  • One of CoastView Veterinary’s staff veterinarians is the prescribing doctor and the prescription is up-to-date.
  • We carry the medication, food, or product here in our onsite hospital pharmacy.
  • Your pet should not wait, or you would rather not wait, for Options #2 or #3 listed below.

VetsFirstChoice

Process your pet’s prescription through our veterinary-specific online pharmacy partner, Vet’sFirstChoice. The staff has been trained to facilitate ordering from Vets First Choice. We chose Vet’s First Choice as our primary online pharmacy and clients have been pleased with the pricing, ease of use, customer service, and weekly discount coupons. Once your account has been established, CoastView’s veterinarians can quickly add any newly prescribed medication and also authorize refills. We understand that change can sometimes be difficult. However, we put significant thought into choosing an online pharmacy partner whom we believe will best serve you and your pets for years to come.

Handwritten Prescription

Provide you with a handwritten prescription which you can then:

  • Take to the pharmacy of your choice. For example, human pharmacies such as Costco, CVS, Walgreens, and RiteAid may either carry or special order prescription medication for your pet. We recommend that you call human pharmacies ahead of time to inquire about price, availability, and turnaround time as your CoastView staff cannot answer these questions.
  • Mail or fax the handwritten prescription to a third-party veterinary specific online pharmacy such as Chewy.com or PetMedsExpress/1-800-PETMEDS.

Note – we’ve heard from clients that many of these third-party veterinary specific online pharmacies have a significant backlog and are not processing, filling, or shipping pet medication on a timely basis. We recommend that you contact the third-party pharmacy to inquire about price, availability, and turnaround time. Once again, your CoastView staff cannot answer these questions about third party pharmacies.

New Clients

Effective immediately and until further notice, we will not be accepting any new clients. If you are a current or former client who has added a new pet to your home, we are happy to meet and care for the newest members of your fur-family. This is a temporary change to our policy made in the best interests of serving you, our current clients, and providing the quality of care you’ve come to expect from us.

April 11th, 2020 | COVID-19 Update:

What’s New:

New Business Hours:
Monday through Friday 8:00 am to 6:00 pm
Saturday – New Extended Hours – 8:00 am to 6:00 pm

New Two-Team Bubbles:
Your CoastView team will be working as two separate – smaller teams. We are making this change to ensure employees work only with each other – in their respective bubbles.

As is now recommended, all staff members will be wearing masks all day – every day.

We’ll continue to make adaptations regarding increasing the strength of sanitizing agents as well as the cleaning schedules and protocols.

March 30th, 2020 | COVID-19 Update:

First and foremost a THANK YOU to all of our amazing clients. So many of you reached out to us via phone, email, or social media after our last COVID-19 update of March 16th. Your concern and loyalty mean the world to us as we all adapt during these changing, and often challenging, times.

What’s New

Effective immediately we have transitioned to 100% curbside check-in and check-out. This includes you whether you are here with pets who need medical care and/or when picking up food or medication for your pet.

Only hospital personnel will be allowed inside all areas of the hospital until further notice.

How will this work?

Please call us to schedule an appointment or to request refills of medication, food, or products.

How to Check-In

Upon your arrival at our hospital’s parking lot, please call us to let us know you are here and provide a brief description of your vehicle. Please remain in your vehicle.

If your pet is here for care and if not previously completed, we will also ask about your pet in order to understand your pet’s history of injury or illness (vomiting, diarrhea, coughing, sneezing, limping, etc.) Using social distancing protocols, a CoastView staff member will come outside to your vehicle and bring your pet into the hospital for care which will include lots of Fear-Free TLC, of course.

Your veterinarian will then be in contact with you via phone.

How to Check-Out

A CoastView staff member will contact you via phone to go over any medication or feeding guidelines as part of your veterinarian’s treatment plan. In addition, we will take care of payment over the phone to avoid the use of credit card handling and the touching of payment processing terminals.

A CoastView staff member will escort your pet out of the hospital and back to you in your vehicle.

The staff member will also bring any to-go items such as medication or food to your vehicle.

Effective immediately and adapting as necessary, we have increased both the concentration of our sanitizing compounds and the frequency of cleaning.

These additional steps are necessary to help keep you, our doctors, and our support staff safe while we continue to provide essential veterinary services and products to the pets in our community.

What Has Not Changed:

Our commitment to you and your pets.

We are open during our regular business hours which are Monday through Friday 8:00 am to 6:00 pm and Saturday from 8:00 am to Noon.

We are not permitting employees to report to work if the employee is experiencing any sign of fever, coughing, etc.

If you or anyone in your household are ill or experiencing any signs of illness, we continue to ask that you reschedule appointments (including house call appointments).

You can still expect to get the services, medications, and pet food from our hospital as we are not experiencing any shortages of drugs or supplies at this time. However, as the situation continues to evolve, we may need to expand the utilization of our online pharmacy VetsFirstChoice or ask that you use our direct-ship food programs available through both Hill’s and Purina as these programs ship directly to your home.

You can still request housecall appointments.

Your pet will still benefit from all of the Fear-Free related TLC (and yummy treats!) they’ve come to expect from the entire CoastView Veterinary Team.

Above all, please know that we are here for you and your pets during this challenging time. You can reach us via phone, email, or social media.

Contact Us

Additional CoastView Resources:

Additional Third-Party Resources:

Note: As noted in the above Word Health Organization for Animal Health resources, it is still recommended that those ill, or suspected to be ill, with Coronavirus should limit contact with animals as we learn more about this new virus. We will stay abreast of all the different data coming from several different sources and do our best to keep you informed as we learn more.

Warmest regards,

Your CoastView Veterinary Team

March 16th, 2020 | COVID-19 Update:

The coronavirus (COVID-19) has dominated the headlines and much of our lives over the last few days. CoastView is constantly monitoring the situation and keeping up with CDC, state, and local updates, mandates, and guidelines.

Safety

As always, the safety of our patients, clients, and employees remains the top priority. At this time, no animals in the United States have been identified with the virus and there is no evidence that pets can contract or spread coronavirus. Here is a link to the current World Organization for Animal Health FAQ for coronavirus. Here is another link to information from the American Veterinary Medical Association about coronavirus and how it relates to our animals. Purely out of caution, it is recommended that those ill with coronavirus, or suspected to be ill, limit contact with animals until more information is known about the virus.

Our Commitment to You

CoastView Veterinary Hospital is currently open for normal business hours which are Monday through Friday, 8am to 6pm, and Saturday from 8am to noon. We take great pride in the cleanliness of our hospital and always uphold the highest standards of sanitation in all of our operations. With that being said, we have put some additional measures in place to further raise the current standards.

  • Our teams are closely following all updates and information pertaining to coronavirus.
  • We have increased the frequency of cleaning, especially in our public areas to include the lobbies, door handles, and bathrooms.
  • We are increasing the concentration of our sanitizing compounds in order to ensure the virucidal, bactericidal, and fungicidal properties are as high as possible while still safe to use.
  • Not permitting any employees to report to work with any of the currently stated symptoms of COVID or any other type of respiratory issue/symptom.

CoastView remains available to see your furry family friends. We will maintain staffing for our normal procedures such as annual exams, sick animals diagnosis and treatment, and surgeries.

In order to protect our staff and provide care for your animals, we would like to ask that any clients with respiratory symptoms reschedule their appointments and allow us to care for your animal when you are feeling better.

Care for Your Pets

Currently, we are not experiencing shortages of medications or supplies. You will still be able to get the treatments your pets need and the prescriptions required. We are more than happy to refill prescriptions in the hospital. In addition, you can visit our online pharmacy, Vet’sFirstChoice, for any current or new medications. Online pharmacy medications will be shipped directly to your home.

Purina and Hill’s Science Diet have direct ship to home programs for prescription foods. Contact us if you have any questions and we can assist you with making sure your animal has the proper diet.

Keep in mind, CoastView has always provided housecall services. It is an integral part of our Fear Free approach to animal care, but is also a great resource for our clients that may be at higher risk for coronavirus. Give us a call if you would like to schedule a visit to your home at 858-914-1934.

CoastView Veterinary is here to provide the best and most compassionate care for your fur-babies. Please know that we are with you and your treasured pets in this challenging time.

We wish you, and your loved ones, good health in the months to come.

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