Providing Care While Further Reducing Risks – COVID-19 Update

By March 30, 2020Blog

First and foremost a THANK YOU to all of our amazing clients. So many of you reached out to us via phone, email, or social media after our last COVID-19 update of March 16th. Your concern and loyalty mean the world to us as we all adapt during these changing, and often challenging, times.

What’s New

Effective immediately we have transitioned to 100% curbside check-in and check-out. This includes you whether you are here with pets who need medical care and/or when picking up food or medication for your pet.

Only hospital personnel will be allowed inside all areas of the hospital until further notice.

How will this work?

Please call us to schedule an appointment or to request refills of medication, food, or products.

How to Check-In

Upon your arrival at our hospital’s parking lot, please call us to let us know you are here and provide a brief description of your vehicle. Please remain in your vehicle.

If your pet is here for care and if not previously completed, we will also ask about your pet in order to understand your pet’s history of injury or illness (vomiting, diarrhea, coughing, sneezing, limping, etc.) Using social distancing protocols, a CoastView staff member will come outside to your vehicle and bring your pet into the hospital for care which will include lots of Fear-Free TLC, of course.

Your veterinarian will then be in contact with you via phone.

How to Check-Out

A CoastView staff member will contact you via phone to go over any medication or feeding guidelines as part of your veterinarian’s treatment plan. In addition, we will take care of payment over the phone to avoid the use of credit card handling and the touching of payment processing terminals.

A CoastView staff member will escort your pet out of the hospital and back to you in your vehicle.

The staff member will also bring any to-go items such as medication or food to your vehicle.

Effective immediately and adapting as necessary, we have increased both the concentration of our sanitizing compounds and the frequency of cleaning.

These additional steps are necessary to help keep you, our doctors, and our support staff safe while we continue to provide essential veterinary services and products to the pets in our community.

What Has Not Changed:

Our commitment to you and your pets.

We are open during our regular business hours which are Monday through Friday 8:00 am to 6:00 pm and Saturday from 8:00 am to Noon.

We are not permitting employees to report to work if the employee is experiencing any sign of fever, coughing, etc.

If you or anyone in your household are ill or experiencing any signs of illness, we continue to ask that you reschedule appointments (including house call appointments).

You can still expect to get the services, medications, and pet food from our hospital as we are not experiencing any shortages of drugs or supplies at this time. However, as the situation continues to evolve, we may need to expand the utilization of our online pharmacy VetsFirstChoice or ask that you use our direct-ship food programs available through both Hill’s and Purina as these programs ship directly to your home.

You can still request housecall appointments.

Your pet will still benefit from all of the Fear-Free related TLC (and yummy treats!) they’ve come to expect from the entire CoastView Veterinary Team.

Above all, please know that we are here for you and your pets during this challenging time. You can reach us via phone, email, or social media.

Contact Us

Additional CoastView Resources:

Additional Third-Party Resources:

Note: As noted in the above Word Health Organization for Animal Health resources, it is still recommended that those ill, or suspected to be ill, with Coronavirus should limit contact with animals as we learn more about this new virus. We will stay abreast of all the different data coming from several different sources and do our best to keep you informed as we learn more.

Warmest regards,

Your CoastView Veterinary Team

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